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Tried to print from MS Word, PDF files, ...etc. page looks as if it is printing but it come out blank

1 REPLY 1
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@ismailihab

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

 

Print a Print Quality Diagnostic page

  1. Press and hold the Start Copy Color button  on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.

    Example of a Print Quality Diagnostic page

  2. Review the Cyan, Magenta, Yellow, and Black boxes, checking for missing colors, fading, and white lines.

If that does not print fine, run print head cleaning:

  1. Open or search for the HP folder in your list of installed software applications, click the folder for your printer, and then click the name of your printer.

    HP Printer Assistant opens.

  2. On the HP Printer Assistant window, click Maintain Your Printer.

  3. Click the Device Services tab, and then click Clean Ink Cartridges.

    A Print Quality Diagnostic page prints.

    Example of a Print Quality Diagnostic page

  4. Examine the Print Quality Diagnostic page.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.