HP mime cast blocking emails from printing

[Markyates]

I have been blocked from printing bon my printer by mime cast.

I am directed to the personal portal, but I don't have an account to enable me to control what is printed.

This is ridiculous.

I would like all emails from the current bloc led list to be released and permitted for future, however I am unable to do this.

Can someone from HP respond to this email with an explanation of how I can get these released.

[Jay_G24 · Accepted solution]

Hi @Markyates,

Welcome to the HP Support Community

I'd like to help!

I see that you have issues with HP ePrint. Apologies for the inconvenience caused. To assist you better, I need additional information.

• I've sent you a private message asking for the required info.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

[badamico]

This issue just started yesterday for me.  HP should publish solution.  If they cannot fix this I will have to leave HP for printing services and supplies,  This is unacceptable.

[Jay_G24]

Hi @badamico,

Welcome to the HP Support Community

I'd like to help!

I see that you have issues with HP ePrint. Apologies for the inconvenience caused. To assist you better, I need additional information.

• I've sent you a private message asking for the required info.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! keep me posted

[Robert58P]

I'm having same issue - I get print out saying HP Mimecast is holding items sent to my printer via the xxx@hpeprint.com e-mail address.  Since on paper, I can not click the hyperlinks!  I do not know how to log in to HP MimeCast.  How do I fix this?

Thanks,

Bob

[Markyates]

you need to raise a new conversation and some one from HP will respond asking for details in a DM