cancel
Showing results for 
Search instead for 
Did you mean: 
M98s
New member
1 0 0 0
Message 1 of 2
151
Flag Post

HP print from anywhere and eprint doesn't work

HP Recommended
HP Envy 5020
Android 9.0 Pie

Whenever I try to enable print from anywhere on the HP smart app on android, it doesn't do anything. 

 

When I use eprint, it sends an acknowledgement email but doesn't print anything to my printer.

 

Any advice? 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,490 1,738
Message 2 of 2
Flag Post
HP Recommended

Hi @M98s

Welcome to the HP Support Community. I'd be happy to assist you.

 

Make sure the printer is connected to the internet.

Restart the wireless router and the printer and try again.

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

If the issue persists, proceed to the next step.

 

Kindly refer to this document to know how to setup ePrint.

 

If ePrint is not working, or not printing, perform the steps from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation