HP print from anywhere and eprint doesn't work

[M98s]

Whenever I try to enable print from anywhere on the HP smart app on android, it doesn't do anything. 

When I use eprint, it sends an acknowledgement email but doesn't print anything to my printer.

Any advice? 

[Kumar0307]

Hi @M98s

Welcome to the HP Support Community. I'd be happy to assist you.

Make sure the printer is connected to the internet.

Restart the wireless router and the printer and try again.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

If the issue persists, proceed to the next step.

Kindly refer to this document to know how to setup ePrint.

If ePrint is not working, or not printing, perform the steps from this document.

Hope this helps! Keep me posted. 

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