HP print service plugin can't communicate with the printer

[LW1017]

Hi, 

I'm trying to print from my Samsung 8+ via HP print service plugin, but it won't print and keeps saying that it can't communicate with the printer. 

When I try on HP smart app, it keeps saying the printer is not available. 

What could be the issue and how can I resolve it? Thanks! 

[Nirvana_95]

Hi @LW1017 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

This looks like a connectivity issue. Please perform the steps below and let me know the outcome of it.

• Restart the router, the printer, and the Phone 

• Make sure the printer and the Phone are connected to the same wireless network. Either 2.4 or 5GHz network. 

• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. 

In this case, contact your Internet service provider to assign different names to both networks.

Once this is completed, use the HP Smart app to print. Here is a link that will help: https://support.hp.com/us-en/document/ish_1716406-1413451-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @LW1017 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!