HP printables not printing

[CM55]

When I "print" HP printable in my HP account, accessed through the Apple HP Smart App, it says "thankyou for printing", but nothing prints on my printer.

[Jay_G24]

Hi @CM55,

I'd like to help!

To assist better -

1. Are you able to make copies using the printer ?
2. What's the application you are trying to print from? Have you tried printing from a different application or devices? 
3. Does the printer print out a blank sheet or does it not respond your print command?

While you respond to that , let's try a power reset on the printer and restart your phone

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Restart your phone

Try updating iOS and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

To update the iOS device, refer to this document - Update your iPhone, iPad, or iPod touch

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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