HP printer icon on my lap top prompts me to download software that I already have

[wyattsmama]

Hello, 

When I go to click to open the hp envy 7640 icon on my laptop it prompts me to download software instead of opening up the dashboard so i can scan or print etc. I have downloaded new software that was reccommended, other tools to find issues and nothing. i am not able to print or scan from my laptop anymore. I have called hp support and they refuse to help me because I am using a hotspot connection. 

Any help will be greatly appreciated! 

Samantha

[sandytechy20]

@wyattsmama

Welcome to HP forums, I see that you are getting the printer driver issue.

Download and run Print and Scan doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

If the issue persists,  perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver.

Click here to download the driver.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.