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‎09-17-2022 05:55 AM

HP Recommended
Product: HP ENVY 5032 All-in-One Printer
Operating System: Chrome OS

Recently changed the ink cartridges and now I cannot print to my HP printer from my HP Chromebook or my mobile device. When I attempt to send any document to the HP printer I receive a message telling me there has been a 'filter failure'.

 

It is frustrating.

 

 

1 REPLY 1

‎09-20-2022 06:11 AM

HP Recommended

Hi @Jamesnw1977,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Are you able to make a copy?
  • Have you tried printing different types of documents and check if that prints?
  • Filter failed errors are found on Macs, not on Chromebooks. Kindly recheck the error. 
  • Have you tried to uninstall and reinstall the HP Smart app?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

For assistance with printing from Chromebook, refer to - HP printer setup (Chromebook)

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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