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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- HP sending false emails 4-5 times a month

Create an account on the HP Community to personalize your profile and ask a question
08-18-2025 09:16 PM
I get 4-7 emails a month (yes I counted) from HP with the following subject lines:
-Final Notice: Your payment for your HP Instant Ink service is past due.
-Your HP Instant Ink account has been suspended.
-Action Required: Your payment for your HP Instant Ink service failed.
This is infuriating because my credit card continues to be charged every month, so obviously payment is not failing.
I can't block the email sender because presumably someday, something ACTUALLY relevant to my account might be emailed to me.
Also, I haven't used my printer for over a year because the stupid thing doesn't work - and yet I continue to be charged monthly AND receive 4-7 emails a month.
08-18-2025 11:28 PM
Have you looked at the support page here https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-PLANS-INK-AND-TONER/ta-p/7924839
Have you actually cancelled your service? It is up to you to do that, HP will not do that automatically.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.