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‎03-03-2019 08:45 PM

HP Recommended
Product: iphone x
Operating System: iOS 12 - 12.0.1

Hello,

I am having trouble printing 4x6 photos from the HP smart app. A few days ago I was able to choose either 4x6, 5x7, or 8.5x11. Today I tried printing a 4x6 and that size is not available. I tried uninstalling and reinstalling the app and turning the printer off anf back on. Still no luck. Any suggestions? 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2019 08:12 AM

HP Recommended

@mlcoen

 

Let's adjust the paper size using the printer control panel display and then try printing a photo using Apple AirPrint. You may use the steps available in this video to change the paper size using the printer control panel display. Once you change the paper size, use the steps available here to print a photo using Apple AirPrint. If you are able to successful print a 4x6 photo using Apple AirPrint, then open HP Smart App and check if the 4x6 paper size is listed.

Senan6806


I am an HP Employee

View solution in original post

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7 REPLIES 7

‎03-05-2019 11:14 AM

HP Recommended

@mlcoen

 

A warm welcome to HP Support Community!

Updating printer firmware and iOS may resolve the issue. You may use the steps available here to update iOS. Instructions on how to update printer firmware can be found here. 

Once you update iOS and printer firmware, restart both the devices and check if you can select 4x6 paper size on HP Smart App.

Note: 4x6 paper size will only be available if you choose Print Photos option on HP Smart App.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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‎03-17-2019 08:17 PM

HP Recommended

I tried all the above suggestions and the issue is not resolved. I would love to be able to print 4x6 photos. any help to resolve this would be appreciated. Thank you. 

Was this reply helpful? Yes No

‎03-19-2019 01:26 PM - edited ‎03-19-2019 01:27 PM

HP Recommended

@mlcoen

 

That's unfortunate.

What's the printer model?

Could you send me a screenshot of all the paper sizes available in HP Smart App.

 

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎03-21-2019 07:40 AM

HP Recommended

The printer model is HP envy photo 7855. Unfortunately my fileis too big to upload a photo and since I'm not the most tech savy, I don't know how to resize it to fit. I can tell you though, the paper selections on the app are 8.5x11 and 5x7. 

Was this reply helpful? Yes No

‎03-22-2019 08:12 AM

HP Recommended

@mlcoen

 

Let's adjust the paper size using the printer control panel display and then try printing a photo using Apple AirPrint. You may use the steps available in this video to change the paper size using the printer control panel display. Once you change the paper size, use the steps available here to print a photo using Apple AirPrint. If you are able to successful print a 4x6 photo using Apple AirPrint, then open HP Smart App and check if the 4x6 paper size is listed.

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎03-25-2019 10:06 PM

HP Recommended

Success! Thank you so much for your help!

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‎03-26-2019 11:11 AM

HP Recommended

@mlcoen

 

You are welcome! If you need any help, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
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