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‎10-20-2020 01:30 PM

HP Recommended
Product: Envy 5032
Operating System: iOS

I’ve been using HP smart app to print for months. Just recently it won’t let me print through the app, the print button is there and isn’t greyed out but won’t click? Printer is all connected and working. It also lets me print through sharing but I can’t edit documents that way. Any ideas?

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1 person had the same question
1 REPLY 1

‎10-23-2020 10:22 AM

HP Recommended

@Nicnoc6622

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Is your IOS software up to date?
  • Have you tried uninstalling and reinstall the HP smart app?

Try uninstalling the HP smart app and update the IOS software if available and then install software from app store: https://apps.apple.com/ne/app/hp-smart/id469284907

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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