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EnricoIT
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HP3070 Can't connect to New Router VMG8825-T50K

HP Recommended
HP3070A
Microsoft Windows 10 (64-bit)

I've changed internet provider then router.

My new router is Zyxel VMG8825-T50K.

I'm unable to connect to the wifinetwork unless i set it as OPEN (no protection).

I've tryed with:

- Connecting the printer with USB and then convert the connection to Wifi

- Try to connect with WPS by Pushbutton on the router

- Try to connect with WPS by typing on the router the password given by the printer

All the tryals gave me "error on connection" or "unspecified error"

No one of the above let me connect the printer to the WIFI. Only way to connect is disabling the protection to the wifi (Open network with no autentication).

 

The router have only 2 possibility:

- No protection

- WPA2-PSK AES

 

Cattura.PNG

 

5 REPLIES 5
Betty0610
HP Support Agent
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Message 2 of 6
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@EnricoIT

 

Welcome to the HP Support Community.

 

Restore the network settings: 1. Press the Wireless button to display the Wireless Menu. 2. From the Wireless Menu, select Settings. 3. From the Settings menu, select Restore Defaults. 4. Confirm selection to restore defaults.

 

Once done, use the HP Smart App on your Computer to connect:

 

https://support.hp.com/in-en/document/c04675142

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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EnricoIT
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No way to have it working. 

I've tried also to make full reset with hidden menu, but not working.

I'm supposing that the printer (has it's quite old) is no supporting the encrypt method

 

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Betty0610
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Is your Wi-Fi on 2.4 GHz?

 

 


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EnricoIT
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Wifi is Mesh 5 and 2.4, but i've tried also only 2.4.

Look like problem is with security encryption. Exactly same network, without protection, the printer can connect immediately. If i'm enabling the WPA can't connect in any way

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Betty0610
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Yes, it would not support it.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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