HPEPRINT won't print Received a message to "release" from my inbox...

[Thope6969]

where is my eprint inbox?  they are stopping my prints and I have to "release" to get them

[Kumar0307]

@Thope6969, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the ePrint feature. To assist you better I'd need some additional information that cannot be shared on a public post.

I have sent you a private message. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!