HPSmart - Print to Email

[ilg112]

I am using hpsmart to print to email. I recently had an issue with my printer which forced me to re-setup the service on this printer but now I can't use the name that was previously given to the printer because it says that it already exists. I have removed the printer with the name but still receiving the error. Is there any way to remove the printer name from the system so that I can use it again?

[Kuroi_Kenshi]

Hi @ilg112,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding reclaiming a printer name for the HP LaserJet Pro MFP M227fdw!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Removal with HP Connected:

• Log into your HP account on the HP Connected website.
• Ensure that the printer is completely removed from your list of devices. Sometimes a restart or log out and log in might be needed to refresh the system.

Clear Cache and Cookies:

• Clear your browser's cache and cookies, then try accessing the HP Connected website again to see if that resolves any lingering issues.

Reconnect to HP Smart:

• Launch the HP Smart app on your computer or mobile device.
• Add your printer again, ensuring it is properly set up on the same network.

Rename the Printer:

• During the setting-up process, you usually have the option to assign a name. If it still indicates the name is taken, consider using a slightly modified name, such as adding a digit or hyphen temporarily.

Restart All Devices:

• Restart your printer, router, and the device you are using to ensure that all devices are refreshed and any temporary network glitches are cleared.

Check for Firmware Updates:

• Ensure that your printer firmware and HP Smart app are up-to-date. Outdated software might cause discrepancies in available features and functions.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,