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mamoura
Level 2
5 4 2 1
Message 1 of 2
173
Flag Post

Solved!

HPeprint.com rejects emails coming from my domain name.

HP Recommended
HP eprint service
Microsoft Windows 10 (64-bit)

I am facing issues using HP eprint service, HPeprint.com rejects emails coming from my domain, but when I try other email addresses I have like **bleep**, it works with no issue.

 

I have reviewed my DNS records and updated them with txt record to confirm the email server used by domain, and also tried Epson email print service with no issues.

 

I tried to contact HP support with no luck, and when I got someone over chat, they were trying to sell me ink rather than fixing my issues, I have 3 HP printers I got for my business specifically to use eprint feature, that I can not use.

 

below is the message I get back

****************************************

<xxxxx@hpeprint.com >: host

    emailinbound-ext-prod.inc.hp.com[15.72.48.199] said: 550 5.7.1 Command

    rejected (in reply to end of DATA command)

****************************************

by googling the error code, it seems like hpeprint is using antispam system that is blocking my domain, any idea how to contact HP support or how to fix the issues.

 

I would appreciate it any help I can get

1 ACCEPTED SOLUTION

Accepted Solutions
mamoura
Author
Level 2
5 4 2 1
Message 2 of 2
Flag Post
HP Recommended

Just wanted to share this one, the issue is solved on my side by adding a DKIM DNS record.

View solution in original post

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mamoura
Author
Level 2
5 4 2 1
Message 2 of 2
Flag Post
HP Recommended

Just wanted to share this one, the issue is solved on my side by adding a DKIM DNS record.

View solution in original post

Was this reply helpful? Yes No
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