Having a nightmare setting up my HP Envy 6032

[Anja3333]

I've been on hours trying to set up my old HP Envy 6032 (6000 all in one printer). This printer is barely used, I haven't used it in about 2 years, so put fresh ink cartridges in. It told me to update my payment info for instant ink even though I don't have an active subscription but I updated that anyway. The set up system has told me over and over again to hold the X button and the front wifi signal button simultaneously but neither are lit up and nothing happens. The printer info page has said at first to click the small back wifi button, which I tried, it's now updated the printer info page to say "The printer is not connected to a network. For more information, contact the person who set up the printer." I am the person who set up the printer and I'm trying to get help to set it up again?! This helps no one and explains nothing! I'm so utterly disappointed and I've never experienced such a nightmare with a printer and never been so close to actively smashing one - can anyone help to advise how I can possibly get this printer to connect to wifi so my laptop can find it?!

Edit: Update, it now has printed a new "Information Page" saying: "The printer is not connected to a network. HOWEVER, wireless is turned on. For printed instructions on how to connect the printer to a wireless network, hold the information button* down for 3 seconds until all buttons are lit, and then press the information button again." Attempted to follow that and it didn't work - held button down, after 3 seconds still nothing, no lights came on and then eventually after about 10 seconds it printed the same info page AGAIN and this happened 3 times. Sending me round in circles and not working or making any sense. I've never known anything like it across any hardware.

[Dragon-Fur]

@Anja3333 

Update - Add EWS example to configure Printer connection

Welcome to the HP Community --

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@Anja3333 wrote:

I've been on hours trying to set up my old HP Envy 6032 (6000 all in one printer).

This printer is barely used, I haven't used it in about 2 years, so put fresh ink cartridges in.

It told me to update my payment info for instant ink even though I don't have an active subscription but I updated that anyway.

The set up system has told me over and over again to hold the X button and the front wifi signal button simultaneously but neither are lit up and nothing happens.

The printer info page has said at first to click the small back wifi button, which I tried, it's now updated the printer info page to say "The printer is not connected to a network. For more information, contact the person who set up the printer."

I am the person who set up the printer and I'm trying to get help to set it up again?!

This helps no one and explains nothing!

I'm so utterly disappointed and I've never experienced such a nightmare with a printer and never been so close to actively smashing one - can anyone help to advise how I can possibly get this printer to connect to wifi so my laptop can find it?!

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If you do not have an Instant Ink subscription, updating the subscription payment information should be impossible -- unless you have now signed up for the Instant Ink subscription service.  That said, I might be wrong or missing something.

??

Wireless

Yes, Wireless on / off button is on the back of the printer

Reference for those reading

User Guide - HP ENVY 6000 All-in-One series

Page 5

(Wi-Fi button) ● Press to turn on or off the printer wireless capabilities of connecting to a wireless network
with a router or an access point.
● Press and hold for at least three seconds to restore the network settings to default settings.
This will also put the printer back into the Auto Wireless Connect (AWC) setup mode. The
printer must be in the AWC setup mode to connect to the HP Smart app and your network. For
more information, see Connect using the HP Smart app on page 25.

and

Restore Network Defaults / Install / Connect – InkJet and Laser printers

HP printer setup (Wi-Fi network)

Your printer supports 5GHz or 2.4GHz.

Next,

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Dual Band Network - Considerations

Reminders 

Some printers, particularly older models, only support 2.4GHz

Some printers support both 5GHz and 2.4GHz – but not at the same time

If you are running a Dual Band Network,

Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

 Create a separate SSID named network for each frequency (5GHz and 2.4GHz).

and

 Connect the printer to the SSID network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Example - EWS - Network - Wireless - IPv4 setup

EWS_9025_Network_IPv4_Configuration_3

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Video Help

 HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

and / or

 HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455: How to connect to 5GHz wireless network

References / Resources / Additional Help

 HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

June 2023 -- NOTE – Some links in the document might be outdated

Updated calls here:

E1 or E2 error code > HP Printers - Paper Mismatch error (Windows, Mac)

E3 error code > HP Printers - Carriage jam or E3 error

E4 error code > HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error

Technology Tips Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

 Technology Tips Envy 6000

 Printer setup guide for: HP ENVY 6032 All-In-One Printer

 HP Wireless Printing Center

Examples...

 HP - Wireless Printing Center > Common Questions > Wireless Connection Issues

AND

 HP - Wireless Printing Center – Static IP Address

Some of the more common remedies grouped here:

 HP - Wireless Printing Center > Common Questions > Printer no longer works on network

====================================

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

AND

Troubleshoot a Wi-Fi connection to an HP printer 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6032 All-In-One Printer 

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