Having issues printing off my HP DestJet

[Lux1419]

I’m having issues printing papers off my printer HP DeskJet 3632.. I use an app to print but haven’t used in awhile, just wondering what’s wrong? Can anyone help me out

[Elohi_NR]

Hi @Lux1419

Welcome to the HP Support Community

I understand you are facing issues with printing. I'd like to help!

What is the app that you are trying to use to print?
Are you getting any errors while printing?

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Meanwhile, follow the steps below. 

Right-click the Start button or the lower left corner of the screen, click Search, and then type Devices and printers.

From the search results list, click Devices and printers.

Right-click the name of your printer from the Printers section.

Click See what's printing to open the print queue.

With the print queue open, try to print your document again.

If the print job disappears from the print queue and does not print, continue to the next step.

If the print job stays or never displays in the print queue, the printer has a different issue. Go to HP Customer Support, and then search for the printer's exact symptom.

Step 2: Download and run the HP Print and Scan Doctor

Follow these steps to use the HP Print and Scan Doctor to fix the issue.

Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.

If you cannot complete these steps, or if the steps do not work, continue to the next step.

Step 3: Uninstall the HP driver and software

Follow these steps to uninstall the HP driver and printer software.

If your printer connects to the computer with a USB cable, disconnect the USB cable from the printer, and then disconnect the cable from the computer.

NOTE:

If you are asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.

Right-click the Start button in the lower-left corner of the screen, click Search and then type Devices and Printers.

Click Devices and Printers.

Right-click the icon for your printer, and then click Remove Device. The computer uninstalls the printer software.

Step 4: Rename the HPBXPSRENDER.DLL file

Follow these steps to rename the HPBXPSRENDER.DLL file.

Right-click the Start button or the lower left corner of the screen, click Search, and then type %windir%.

Double-click the System 32 folder, double-click the Spool folder, and then double-click the Drivers folder.

Double-click the x64 folder or the w32x86 folder, depending on your operating system, and then double-click the 3 folders.

Right-click the HPBXPSRENDER.DLL file, and then click Rename.

Delete the DLL suffix, type OLD in its place, and then press Enter. The file name now displays as HPBXPSRENDER.OLD.

When the "If you change the file name extension, the file might become unstable. Are you sure you want to change it?" message displays, click Yes.

Close the window.

Step 5: Download and install the print driver

Follow these steps to download and install the print driver.

Turn on the printer.

Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

Go to HP Customer Support - Software and Driver Downloads.

If lets identify your product to get started page displays, click Printer, type your printer model number and then click Submit.

If you need to change the operating system, click Change, select your version, and then click Change.

Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Elohi_NR]

Hi @Lux1419,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!