• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎04-09-2025 12:51 PM

HP Recommended

I have a windows  system but unsure if it is 32 0r 64 bit.

Reply
1 REPLY 1

‎04-10-2025 08:21 AM

HP Recommended

@DHilton1, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your Printing Issues from iPhone with HP Smart Tank Plus 651! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If you're having problems getting your HP Smart Tank Plus 651 to print from an iPhone 16, here are some suggestions to help you resolve the issue:

 

Check Network Connection: Ensure that your printer is properly connected to the same wireless network as your iPhone. The HP Smart Tank Plus 651 supports dual-band Wi-Fi.

Update Printer Firmware: Make sure your printer’s firmware is up to date. You can update it through the HP Smart app on your iPhone.

Use HP Smart App: Download and install the HP Smart app from the App Store. This app can help you set up the printer and troubleshoot printing issues.

Check Mobile Printing Capability: Ensure your printer supports mobile printing services such as Apple AirPrint™ or HP Smart app.

Restart Devices: Restart both your printer and your iPhone. Sometimes a simple reboot can resolve connectivity issues.

Reset Printer: If you're still facing issues, try restoring the printer to its factory default settings.

 

Determining Windows Version's Bit-Type

To determine whether your Windows system is 32-bit or 64-bit, follow these steps:

Open System Information:

  • Press the Windows Key and R simultaneously to open the Run dialog.
  • Type msinfo32 and press Enter.

Check System Type:

  • In the System Information window, look for the System Type entry.
  • If it says x64-based PC, your system is 64-bit. If it says x86-based PC, your system is 32-bit.  

Hope this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.