Help resetting user name and password to HP Deskjet 2622 that was given to me

[COLA3]

I need assistance with resetting the username and password for a HP DeskJet 2622 that was given to me. I am not able to connect it to WIFI due to it being password protected.

[Sneha_01]

Hi @COLA3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

HP DeskJet printers typically don't have a username and password for Wi-Fi connectivity. Instead, they connect to Wi-Fi using the Wi-Fi network's password. If you're having trouble connecting the HP DeskJet 2622 to Wi-Fi, here are some general steps you can follow:

Check the Wi-Fi Settings on the Printer:

• On the printer's control panel, locate the Wireless or Network setup option.
• Follow the on-screen instructions to select your Wi-Fi network and enter the Wi-Fi password.

Ensure Correct Wi-Fi Password:

• Make sure you are entering the correct Wi-Fi password. It's case-sensitive, so double-check for any typos.
• If you're unsure about the Wi-Fi password, you can check it on your router or ask the person who manages the Wi-Fi network.

Reset the Network Settings:

• Disconnect the power cord from the router.
• Turn off the printer.
• Turn off the mobile device/PC.
• Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
• Turn on the printer.
• Turn on the mobile device/PC.
  Could you please try these steps to connect the printer to the network (in case of dual-band routers, please use the 2.4 Ghz wireless connection for the printer):
•  Remove HP Smart App from your mobile device (if already installed).
•  Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
• Download and install HP Smart App on your mobile device from the app store.
• Open HP Smart App and follow the onscreen instructions on the screen to connect the printer to a wireless network.

Connect via USB:

• You can temporarily connect the printer to your computer using a USB cable to complete the initial setup. Once connected, you may be able to configure the Wi-Fi settings through the computer.

Update Firmware:

• Check if there are firmware updates available for your printer on the HP support website. Updating the firmware may resolve connectivity issues. Click Here: https://support.hp.com/us-en/document/ish_1776648-1643972-16

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support