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HP Recommended
HP Officejet Pro 8500A Premium
Microsoft Windows 7 (32-bit)

I use my printer A LOT.  I replace the ink and heads with HP units - no remans.  Recently it just want to continuously clean my friggin printheads over and over and over!  Then it wants to align them over and over and over.  Eventually, it will say alignment failed.

 

Can SOMEONE tell me what can be done - ideally I would prefer to TURN OFF the automatic maintenance (I WILL choose when to run).

 

Help.  PLEASE!

 

Robin

1 REPLY 1
HP Recommended

@RobinatOSSK

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

I understand that the printer is aligning the printhead every now and then, need not worry I'll be glad to assist you.

 

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP ink cartridge?

Where did you get the printhead replaced?

Have you tried aligning the printer?

 

This could be because the printer has not completed the alignment.

 

However, I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Use an automated tool to clean and unclog the printheads.

   CAUTION:

Never turn off the printer when ink cartridges are missing. Make sure you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

  1. Load plain white paper into the tray.

  2. Press the Power button to turn on the printer, if it is not already on.

  3. On the control panel, touch the right arrow  to display the second navigation screen.

  4. Touch Setup, and then touch Tools.

  5. Touch Clean Printheads.

    The printer cleans the printheads.

  6. Wait while the printer completes the printhead cleaning process, and then touch OK. You might have to clean the printheads more than once for the best print quality.

Try to print.

 

If the issue persists, align the printer from the Control panel or Embedded Web server.

 

• Control panel: Touch right arrow, touch Setup, touch Tools, and then select Align Printer.

• Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Align Printer from the drop-down list in the Print Quality section, and then click Run Diagnostic.

 

Try to print.

 

Do get back to me as I have a few more tricks up my sleeve, 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution

And Have a great day Ahead!

Cheers:)

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.