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‎01-14-2019 11:00 AM

HP Recommended

How can I change my printer's email address?

 

The old solution on this support page no longer works:

https://support.hp.com/us-en/document/c02940150

 

At one time, I was able to do this, but with the website updates the option has disappeared. I have a new printer now and I can't find the option to change the email address for ePrint. Is this feature still available?

19 people had the same question
5 REPLIES 5

‎01-15-2019 05:23 PM

HP Recommended

@GoodMorning

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

To help you further with this, please let us know the Printer you have.

 

Thanks 🙂


I am an HP Employee

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‎02-02-2019 01:03 PM

HP Recommended

Hi Betty,

 

Thank you for the reply. We have the HP Officejet Pro 8720.

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‎02-05-2019 11:44 AM

HP Recommended

@Betty0610

 

Thank you for the reply. We have the HP Officejet Pro 8720.

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‎02-05-2019 02:45 PM - last edited on ‎08-07-2023 07:43 AM by

HP Recommended

@GoodMorning

 

Let's remove and add web services:

 

1. On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch (Web Services Settings).

2. Touch Remove Web Services.

3. Restart the router and the printer.

4. On the printer control panel display, from the Home screen, touch ( Setup ).

5. Touch Web Services.

6. Touch Yes to accept the Web Services terms of setup.

7. The printer will automatically check updates and set up Web Services.

8. Touch OK when you see Web Services have been set up successfully.

9. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

Once this is done, then try setting up the ePrint again: https://support.hp.com/us-en/document/ish_2060244-1929404-16#:~:text=Print%20with%20ePrint,a%20name%....

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎02-06-2019 07:46 AM

HP Recommended

@GoodMorning

 

I'm glad to hear that and you're most welcome. Do get back to us in future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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