@Rachelstewart
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Are you able to make copies from the printer?
- Are you printing from your Android phone or iPhone?
While you respond to that, let's try these steps: Print Anywhere with the HP Smart App https://support.hp.com/in-en/document/c06097800
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
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