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‎06-24-2019 08:52 AM

HP Recommended
Product: Dell Laptop
Operating System: Microsoft Windows 10 (32-bit)

I am trying to connect my new Dell laptop to my HP 4500 Envy printer.  Laptop is asking for Network Security key, I have entered 2 that were displayed on printer screen and my wifi password, those were not correct.  Suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-24-2019 04:39 PM

HP Recommended
@Juliemke wrote:

....  Laptop is asking for Network Security key, I have entered 2 that were displayed on printer screen and my wifi password, those were not correct...

@Juliemke 

 

How to you install your printer > Looks like Network Security key is your real Network Security key which is from your router. Please download and run the following software

 

    https://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe

 

And select wireless then follow on screen instructions.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎06-24-2019 04:39 PM

HP Recommended
@Juliemke wrote:

....  Laptop is asking for Network Security key, I have entered 2 that were displayed on printer screen and my wifi password, those were not correct...

@Juliemke 

 

How to you install your printer > Looks like Network Security key is your real Network Security key which is from your router. Please download and run the following software

 

    https://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe

 

And select wireless then follow on screen instructions.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-25-2019 07:12 AM

HP Recommended

Thank-you!  My printer could not "find" my wireless network on 1st try so I turned off the printer and then back on.  (Which may have solved the problem in the 1st place!)

All set now!

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