How to add printer to HP Smart My Account

[motogoat]

My printer works fine in HP smart App, but when I go to "Manage HP account" it shows 0 owned printers. I have a code to add the printer at hpconnected.com, but it redirects to hpsmart.com and there is no option to add a printer! Where do I put the code. I have tried register.hp.com but that comes back with a 403 website error. Without this I can't enable the remote printing feature 

[Irfan_06]

Hi @motogoat,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this video link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[motogoat]

Hi, Thanks for your assistance. According to that video link I go to hpconnected.com/signup and enter my login and password - yes I do that OK, it then takes me to the hpsmart webpage https://www.hpsmart.com/gb/en . If I then click on "sign in" at the top of the page is asks for my username and password again then shows me my account where I have 0 owned printers and no option to add.

[Irfan_06]

Hi @motogoat,

I am sorry to hear that the above steps did not help much.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[PabloDiaz]

Hello, how are you, I have the exact same problem. When I go to "Manage HP account" it shows "0 owned printers". From what I could read, without this option I do not have access to the advanced features like  Advanced Scan Extract Text feature.

Best Regards

[motogoat]

Hi. I spent 3-4 days with HP support on this, unistalling, resetting and trying different ways of installing, all lead to the same issue. Eventually I spoke to one tech who said "You need to have an HP+ printer to use these features". Apparently the printer I bought is an HP printer not an HP+ printer. So I can't use the remote printing features. Great eh?

Anyway, you can still use the email address gained via web services option to print stuff. Attached pdf's print OK but it's not instant.