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06-16-2022 10:04 PM
Hello. I want to print color photos, but the hp smart App always prints in black and white. fomart's default setting is PDF and all photos become "JPEG.PDF". I even changed the name of the photo to JPEG and saved it, but it still doesn't work. Does anyone know how to change the PDF setting to JPEG when I print them? My computer is a MacBook Air, Macos 12.4 Monterey, and the printer is a HP Deskjet 3720 All in one.Cheers.
06-20-2022 08:36 AM
@Terryhouse, Welcome to the HP Support Community! I’m here to help.
I see that you are trying to print color photos from your Mac.
Are you using the HP Smart app to print these photos?
To assist you better, did you download this app from the App Store?
Which version of the HP Smart app are you using?
Go to HP Smart>About HP Smart.
Kindly check for any updates for this app in App Store.
Update the printer firmware
Click here to download and install the latest printer firmware from your Mac.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on Mac
Click the Apple icon > About This Mac > Software Update and install any available update.
Try printing a color document and check if that prints in color. Check the print settings in the app you are using to print.
You may print a color PDF document or a Word document, or a webpage to check the result.
To know how to print using the HP Smart app, refer to - HP printer setup (HP Smart app)
You may also refer to this document if the issue persists - Color or Black Ink Not Printing
Hope this helps! Let me know how it goes.
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Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
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