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ENVY 6052
Android 9.0 Pie

HP Smart Android app stays open in the background even after I closed it by tapping the trash button (see attached) over and over again. I even killed the app by tapping FORCE STOP (see attached) on Settings and restarting the phone, but the app remains in the background. Is there any way I can close the app without uninstalling it?

1 REPLY 1
HP Recommended

@dolphira

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Have you tried uninstalling and reinstalling the HP smart app?
  • Have you checked for the app or android update?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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