How to get rid of eprint

[eddie46]

Without any known action on my part, eprint is now my only printing option.  I have not set my printer up for eprint because I don't want to print that way.  How can I change this option?  

[Riddle_Decipher]

@eddie46

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you need information on using other options instead of ePrint,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you know that turning off web services, removes the HP ePrint?

(Click here for more details)

For information on using the HP ePrint and its features or to understand more about it:

Click here & go through the FAQs if need be.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[eddie46]

Thank you for your response.  But this is the heart of my puzzle.  My printer is not now and has never been set up for eprint.  I double checked when this situation arose.  But my laptop now only offers eprint as an option.  And of course it can't find my computer because web services have not been set up on my printer.  I can only assume that an update changed my print preferences on my laptop.

[Riddle_Decipher · Accepted solution]

@eddie46

Thank you for responding,

It's great to have you back 😉

I recommend you delete the driver at the root level and retry, follow the steps below: 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

For further assistance, please reply with the product/model name of the printer you need help with.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!