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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- How to remove “send-to-hp-roam”

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09-23-2024 01:08 PM
You probably have the printer in Wi-Fi direct mode. AirPrint requires the printer to be connected to the router and all devices to be on the same subnet as the printer.
Do a Wi-Fi reset of the printer and connect it to the router.
The advice below is on the tank 515
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If Smart Tank reset does not work then you need to watch this video: video here
Wi-Fi setup to router: video here
For Wi-Fi direct setup click here.
This is useful if there is no modem or you do not want to give someone access to your modem but you want to let them print something.
Simple push button or WPS setup is described on page 71 of User Manual
Full feature software 515 April 2024
Printer Reference 515
Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated when using the router type of connection.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
09-30-2024 11:09 AM
I have the same problem. Printer is connected to WiFi. All iOS devices can see the printer and print.
Just the iPhone that I used to setup the printer with the HP Smart app has this problem. I already tried to delete the HP Smart app, but I still just can see the “send-to-hp-roam” and can't print.
10-06-2024 03:06 AM
This is just an iPhone app. Delete it from the phone.
let me know what you find out.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
10-09-2024 12:06 PM
I have the same problem with my new HP OfficeJet 8015e printer. On my iphone, I see send-to-hp-roam but on a different iOS device, it does display correct. How do I remove from my iphone? I tried deleting HP Smart app and also restarted my mobile.
10-10-2024 09:38 AM
I cannot verify the following as my LJ does not have bluetooth.
Bring up hp roam in the iPhone or iOS device
find your profile. create one if necessary.
In the profile (or plan) disable the ability to print remotely
from Google AI:
.
- Sign in to your HP account
- Open the HP+ Print Plans menu
- Select Plan Overview
- Confirm the correct printer is displayed
- Select Change Plan
- Select Cancel my HP+ Print Plan Subscription
- Sign into your account
- Verify the serial number
- Click HP Instant Ink, then Update Plan
- Scroll to Plan Details
- Click Cancel my HP Instant Ink Subscription
- Follow the prompts
- Select the Settings Cog on the main printer screen
- Select the Settings Cog again
- Select Web Services
- Select Remove Web Services
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it