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Hi, I'm trying to print from my android and my HPofficejet 6600 is saying I need to connect and enter a proxy address to work, feel like I'm being held hostage here! Can anyone help please?

1 REPLY 1
HP Recommended

Hi @Phyllisanne0817 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here are some steps to help you resolve the proxy address prompt:

 

Check Wi-Fi Connection:

  • Ensure that both your printer and Android device are connected to the same Wi-Fi network. This is crucial for printing.

Reset Network Settings on Printer:

  • On your printer, go to the menu, find the network settings, and choose the option to reset network settings. This can help clear any incorrect configurations.

Reconfigure Wireless Setup:

  • After resetting, reconnect your printer to your Wi-Fi network. You can do this via the printer's control panel by navigating to the wireless setup wizard.

Update Printer Firmware:

  • Check for any firmware updates for your printer. You can do this through the HP Smart app or by visiting the HP website. Keeping your printer updated can help resolve connectivity issues.
  • click here

Check Proxy Settings on Android:

  • On your Android device, go to Settings > Wi-Fi, select your connected network, and check if there are any proxy settings enabled. If there are, try setting it to "None" and see if that resolves the issue.

Use the HP Smart App:

  • If you haven’t already, download the HP Smart app from the Google Play Store. This app can simplify the printing process and may help you connect to your printer more easily.

Restart Devices:

  • Restart both your printer and your Android device to clear any temporary glitches.

Try Direct Printing:

  • If the issue persists, see if your printer supports Wi-Fi Direct. This allows you to print directly from your Android device without needing a network connection. Refer to your printer's manual for instructions on enabling Wi-Fi Direct.
  • click here

I would also suggest yiou to uninstall Hp smart , reinstall it again and set up the printer.

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.