cancel
Showing results for 
Search instead for 
Did you mean: 
HelpPleaseIDK
New member
1 0 0 0
Message 1 of 2
100
Flag Post

Hp Envy 120 Cartridge Issue

HP Recommended

So I have the HP Envy 120 CZ022A and I’m trying to insert new ink cartridges. The issue is that because it’s built like a half covered box, the two empty cartridges are under the top, super against the right side. And I can’t pinch it out, like it’s been stuck by something. I used a flashlight to see if there’s any paper jam or something, but nothing was there. The bar is oiled too. 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
25,628 25,509 1,407 1,476
Message 2 of 2
Flag Post
HP Recommended

@HelpPleaseIDK

 

Welcome to HP support community.

 

Is the printer connected directly to the wall outlet?

 

Meanwhile:

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.

  2. Unplug the power cord from the wall outlet.

  3. Wait at least 15 seconds.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the printer.

  6. Turn the printer on.

If the issue persists, refer this HP document for fixing carriage jam issue:- Click here

Here are the steps to replace the cartridges:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation