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04-04-2020 07:29 AM
The Hp Envy 4523 all in one printer works perfectly fine via USB. However, it will not connect to wifi and the wireless setup wizard is unable to identify or find the network. Yet any other device is able to connect to the wifi. Any suggestions on how to solve this issue would be greatly appreciated.
04-07-2020 03:45 AM
Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue.
Let's try the below steps to see if that helps -
1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.
I'd like to know the following to isolate the issue further-
1.) Are the printer and iOS device connected to the same network?
2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.
3.) What is the distance between the router and the printer?
Hope this helps! Keep me posted.
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I am an HP Employee
04-11-2020 09:04 AM - edited 04-11-2020 09:05 AM
Thanks for replying. The printer does not support 5 GHz. Please make sure the printer and the computer are on the 2.4 GHz network and try these steps -
Step 1 Network Restore -
On the printer's control panel -
1) Touch the "Wireless icon".
2) Touch the "Settings" icon.
3) Select "Restore Network Settings".
4) Select "Yes".
Step 2 Reboot the devices -
1) Turn off the Router, Printer, and the computer.
2) Wait for 60 seconds.
3) Turn on the Router first and wait for all the lights to stabilize.
4) Turn on the printer and allow it to configure itself.
5) Turn on the computer.
Step 3 Run Wireless Wizard -
On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Let me know.
I am an HP Employee