Hp envy 4500 can’t connect to network

[PeterYang]

Hi, I’ve tried more than ten times to connect to network （Shaw cable is provider) but always fails. 

I don’t know why. 

Could you please help me in solving this problem?

thanks

[A4Apollo]

Hey there! @PeterYang, Thanks for stopping by the HP Support Forums!

Don't worry I'll try to help you out. Please answer a few questions below to assist you better.

Did you make any changes to your printer?

Are you able to print using a USB cable?

Are you able to print from other devices?

Are you able to make a copy from the printer?

Have you replaced the router recently?

Are the printer and computer connected to the same wireless network?

Please share the operating system you are running on the PC.

Excellent description and a great diagnosis done. It is greatly appreciated.

So let's continue with the troubleshooting now.

Try the steps recommended below.

Restart computer, router and printer together to connect them back to the network.

Try updating the printer firmware to the latest version and check if it helps.

Update the printer firmware using this link. Click Here

Uninstall the printer software from the root level on your PC and install the full feature printer software. (Windows Only)

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 
 

Update the full feature printer software using this link. Click Here

Also, I'd suggest you assign a manual IP address and also disable the IPv6 on the printer. Here are the steps:

•    Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•    Type the IP address on your web browser to obtain the printer EWS page on your computer.
•    Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
•    Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•    Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
•    Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Lastly, if nothing works try restoring the printer network settings to default and connect the printer back to the network again.

1. Press the Wireless button to access the Wireless Status
menu.
2. Press the button next to Settings to access the Wireless
Settings menu.
3. Select Restore Defaults.
4. Confirm selection to restore defaults

Refer this article to further troubleshoot wireless connection issues with the printer. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

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