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‎05-10-2017 03:13 PM

HP Recommended
Product: HP envy 4520

I have recently bought and installed hp envy 4520 printer. I have used it a few times including from my mobile devices as well as printing  sending emails direct to printer but today for no apparent reason it will not print saying 'printer busy'.  Please help with this problem . thank you. 

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8 people had the same question
4 REPLIES 4

‎05-12-2017 02:37 PM

HP Recommended

Hi @LouiseCW,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting a 'printer busy' error message while printing from your HP ENVY 4520 All-in-One Printer.

 

This issue could occur if the printer is offline

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the links below depending on the operating system installed on the computer: 

 

1. Printer is Offline (Windows)

 

2. 'Printer Offline' or 'Printer Not Responding' Message (Mac)

 

Also, let us know the operating system installed on your computer.

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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‎05-13-2017 01:41 AM

HP Recommended
Hello thank you for your response. It's windows that I am using. It doesn't say it's offline it says 'printer is busy' but I have turned everything off and reset my wifi (even though the wifi connectivity) seemed perfect and somehow it's seems to have worked. Thank you again for your response. 🙂
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‎05-14-2017 10:19 AM

HP Recommended

@LouiseCW

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

Good to know that issue is resolved.

Feel free to contact us in feature if you need assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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‎09-10-2017 09:14 AM

HP Recommended

Yeah, so the problem could have been Print Jobs Stuck in the Queue, which need deleting.  Find that in the HP Printer Assistant > "See what's printing."  Delete any print jobs showing.  This is the easiest method. 

 

HP Printer Assistant is part of this printer's software.  To find the printer assistant (Windows):  click on Start (the windows button in lower left corner),  scroll to HP, scroll to "HP Envy 5660 series,"  (which has a pic of the printer).  Left click to open the PA.

 

Some advise  clearing the "print spooling service see below link.  Your are welcome to try all that instead of the same procedure in printer assistant.

 

https://support.hp.com/us-en/document/c02205477 

 

 

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