Hp envy 4520 printing blank pages

[Fradelmar]

My hp envy 4520 is printing blank pages. I’m not printing from a computer, I use my phone to send it through WiFi. I’ve tried unplugging it, waiting, then turning it back on and “cleaning smears” option. It’s plugged directly into a wall. It has genuine Hp cartridges, and they are not empty(as far as what the printer says they are half full.) I’ve tried copying a document and still prints out blank. What else can I do?

[atharva_gp]

@Fradelmar,

Thank you for reaching out to the HP Support community!

Let's try these steps:

Step 1: cleaning the ink cartridges using the automated tool.

Cleaning the ink cartridges can improve print quality. Clean the ink cartridges from the printer control panel, then evaluate the results.

• Make sure to load the input tray with plain, white paper.

• On the printer control panel, swipe the display to the left, then touch Setup

• Touch Tools, then touch Clean Cartridges.

  • The printer prints a Print Quality Diagnostic report.

• Examine the print quality on the Print Quality Diagnostic report.

• If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

• Perform up to 3 levels of cleaning if necessary

• If the quality is satisfactory after cleaning, try to print/copy and check the quality

• If the issue persists, proceed to the next step

Step 2: Manually clean the area around the ink nozzles

• Gather the following materials:

  • Dry foam rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

  • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

• Open the cartridge access door

• Remove the ink cartridges

• Hold the cartridges by its sides and clean the cartridges.

        

1. Nozzle plate - Do not clean

2. The area surrounding ink nozzle - Do clean

3. Ink cartridge contacts - Do not clean

• Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
• Re-insert the ink cartridges.
• Close the cartridge door.
• Try to print/copy

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.