Hp envy 5540 keeps losing connection (wireless)

[Isolde93]

I have the HP envy 5540 printer since a few weeks. I haven't had problems until yesterday. The connection always worked fine, and printing wasn't a problem.
Since yesterday the printer keeps losing connection with internet. I haven't changed anything.
No I've replaced the printer next to the router and resetted the printer and searched for connection again. Unfortunately it keeps losing connection.

My operating system is Mac OS X Yosemite

I've also tried it on microsoft windows 10, with no succes.

Does someone know how I can fix this?

Kind regards,

Isolde

(I'm sorry for my bad english)

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works