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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Hp officejet pro 8710 Mobile printing

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02-24-2020 06:19 AM
My printer asks me for a username and password login whenever i try and print something from my Samsung Note 8 phone. My printer is connected wireless and I'm on the same network. I have reset the printer but same problem. help me!!
02-26-2020 02:37 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are facing issues printing from your smartphone.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you use the HP Smart app to print from your smartphone.
Follow the steps in the below article to install and use the HP Smart App.
https://support.hp.com/in-en/document/c03561640
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
03-18-2020 04:10 PM
Do you face the same issue when you print from a different phone?
Cheers!
The_Fossette
I am an HP Employee