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‎07-10-2020 06:39 AM

HP Recommended
Product: Hp smart
Operating System: macOS 10.15 Catalina

Hi

 

just noticed my hp smart app is crashing when I try to open it. I’m running it on an iPhone 11 with all latest updates. Have uninstalled and reinstalled the app but same issue.

 

any help appreciated.

 

j

2 REPLIES 2

‎07-11-2020 01:27 AM

HP Recommended

Hi,

Is your Facebook account configured on the app? this is likely the cause due to an issue with their SDK:

https://www.cnet.com/news/spotify-waze-and-other-popular-ios-apps-crashing/

 

I suggest uninstalling the HP Smart app first and reinstall it from the steps, I could not see any similar behavior till adding a Facebook Account to any of the app features.

 

May you now able to launch the HP Smart app?

 

Shlomi



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‎07-14-2020 03:30 AM

HP Recommended

Hi

Thanks for sharing the article. I'm not using Facebook for authentication but tried it again yesterday and it's working. So I think probably some external factor and so may be connected to the Facebook SDK issue.

 

Cheers

 

J

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