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‎01-30-2020 04:53 AM

HP Recommended
Product: Hp smart tank plus 550 series
Operating System: Microsoft Windows 10 (64-bit)

Laptop can find it, but printer doesn't accept either wi fi direct code or our network password. Smart installed in laptop and in mobile but application cannot connect printer. Wi fi is on and the light is blue. Smart says printer is offline. I have done all the steps with virtual help without success three times. I cannot reset the printer so that I could install it again. I follow instruction but it won't let me reinstall it. Never had any difficulties with my previous printers (different brand). I cannot try wired connection as I don't have a suitable wire. Completely useless printer.

28 people had the same question
1 REPLY 1

‎02-01-2020 01:19 PM

HP Recommended

Hello, 

 

I'd suggest you to use the below URL for Wireless-Direct printing.

https://support.hp.com/in-en/document/c04577030 

 

 

 

Regards,
Jabzi

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