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igisfc
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HpSmart ios14 problem vpn access to Mfp 225dn

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mfp225dn
iOS

Hi everything is working fine i can access the printer in Vpn ikev2 and l2tp on desktop pc but have problem in latest Ios14 app on iphone phone router is setup to accept broadcast proxy arp, it was working before,

 

Maybe because printer  is older 5 year support it has something with eprint but still can access service and print via email and that is fair and respect from Hp for make using services,

 

But Ios is not good with Hp Smart it says printer disconected Ios Phone on 4g Internet  ,even is working fine on desktop pc Win10 !

 

regards

Igor

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Echo_Lake
HP Support Agent
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Message 2 of 4
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@igisfc

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
This printer only supports 2.4 and make sure to connect the iPhone to 2.4 and turn off hotspot and then try to connect. 

And, also refer to the document: https://support.hp.com/in-en/document/c02623193 Printing with Apple AirPrint (iOS)

By the end of the article, you will be able to fix the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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igisfc
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Hi Echo_Lake,

 

Thanks for your support but this is different problem we want to remotely connect to our printer office using Ikev2 and we succesfully can use it since Hp Smart on Desktop Pc works perfectly,

 

We use Vpn because Hp wont allow to use eprint service once the printer is out of production cycle,

 

So the problem are Mobile Ios devices  Or Road Warriors when Make Ikev2  connection broadcast is passed but Hp Smart wont connect to printer worked previously we tried ,but work on Desktop pc remote office

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Echo_Lake
HP Support Agent
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@igisfc

Thank you for posting back.

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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