I am just trying to reset an Officejet Pro 8710 AIO to factory defaults.

[Tr101]

Mistakenly selected IT managed while doing the initial setup of my hp8710.  Now unable to reset.  I am just trying to reset an Officejet Pro 8710 AIO to factory defaults.  The internal option for that function is not working.

It should not be this hard....  

[sandytechy20 · Accepted solution]

@Tr101

Welcome to the HP Forums. I would be happy to help you with your HP OfficeJet Pro 8710 Printer. I understand that you want to reset the printer and you have already done some preliminary troubleshooting.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[DHDM]

I am trying to do a factory reset on my printer as it didn't download the scan settings & is virtually useless.

Can someone please provide me with this information.  I have been unable to do anything but print for 2 days.  Unfortunately all the YouTube videos are junk & unistalling & reinstalling does nothing.  I need to get back to the section where I can do the Full Set Up.  The screen is so sensitive to touch, we accidentally touched it & it did the  basic set up.

[Krash2]

I tried to reset to defaults but cannot get my office jet 8720 to do so. 

C