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08-23-2020 07:11 AM - edited 08-23-2020 07:12 AM
@Flossy11, Welcome to the HP Support Community!
Are you using an iPhone or an Android device?
If you are trying to connect the printer to a Hotspot, it may not work.
Connect the printer and your phone to a wireless router.
Use WPS to connect the printer to your wireless network.
Locate the WPS button on your router, but do not press it yet.
If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.
Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
On the printer control panel, press and hold the Wireless button for at least 3 seconds or until the wireless light starts to flash.
On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.
NOTE: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.
Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
If the issue persists, you may use the HP Smart app to connect the printer. For more info on setting up the printer on a wireless network, refer to - No Connection after Router or Wi-Fi Settings Change.
Hope this helps! Keep me posted.
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