I can print email, PDFs and from web but not word and excel documents

[MJScotland]

I bought a new HP Envy 5540 printer.  Have installed, but can only print email, PDFs and from web - can't print word and excel documents. Help!

[Dvortex]

Hello, @MJScotland - Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you are having issues while printing MS Office documents. Appreciate all your efforts! I'll certainly do my best to find you a quick and safe solution 😉

Let's start by these general steps which have helped solve similar issues:

1) Go to Control panel - Devices and printers - Right-click on Envy 5540 and select "Printer Properties". Click on "Advanced" tab and make sure the "Advanced printing features" are enabled. Now try to print. If the issue persists, go to the next step.
 

2) Go to Control panel - Programs and features - Locate Microsoft office package - Right-click and select "Change" option. You will get an MS Office pop-up window. Select the "Repair" option and select "Continue". Follow the on-screen instructions to repair the office package. Once done try to print and check.
 

3) Try to change the printer permissions as suggested below:

• Press the "Windows logo key" + "r" to get “Run" - Type "spool" and press ok.
• Right-click on "PRINTERS" - Select "Properties"
• Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
• Go to "Devices and printers", right-click on the new printer that you installed and select "Printer properties".
• Select "Security" tab. You will find few entries like "Administrators" and "users", click on "Edit" and give "Full permission" to all the entries. Save / apply the settings.
• Restart your computer and then try to print.
   

4) If the above steps did not solve the issue, then open the MS Word / MS Excel file as an administrator and then try printing. Right-click on the file and choose run as administrator to open as administrator. Let me know if that works.

Thanks, I'll watch for your reply!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[MJScotland1]

Hello

Thanks for your detailed reply. I followed each step in turn but no success. Re step 4, when I right clicked there wasn't an option to open as Administrator so couldn't try that. Could it be I have a faulty printer?  Mind you, seems weird I can print emails, PDFs and from web. Anything else I can try?  MJ

[Dvortex · Accepted solution]

Hello, @MJScotland1

Thanks for the update! 

You should be able to open the MS Office applications in the administrator mode. That is an option available in all the Windows OS versions.

Do not try to open a particular file, Instead, open the MS Word / MS Excel application as administrator. Right-click on the MS Word application and choose to run as administrator.

Also, let's try this which have helped few customers:

Press the "Windows key" + "r" to get the "Run" window open - Type %temp% and press ok.

Note what the full path is  (in my case, it was "C:\Users\*****\AppData\Local\Temp")

Go up one level in the directory tree

Right-click on the temp directory (in my case, "C:\Users\*****\AppData\Local"), and select "Properties"

Go to the Security tab, and select "Users" from the group or user names

Click "Edit"

Select Users, then check the box by "Full Control"

Click "Apply"

You may get a whole bunch of error messages about inheritance, just hold down the Enter key until they all go away.

Click "Cancel" a couple of times to dismiss the properties boxes

Go forth and print from any application and check.

Let me know how that goes!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[MJScotland1]

Just to say I am now away for a couple of days.  Will try on my return - Wed or Thurs. MJ

[Dvortex]

Hello, @MJScotland1

Thanks for the update!

Let me know if the issue is resolved by marking the post as a Solution. 

Thanks, !'ll watch for your reply 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[MJScotland]

Thank you so much - I can now print Word and Excel documents.  I was starting to despair and was on the verge of giving up before I tried the Forum!  MJ

[Dvortex]

Hello, @MJScotland

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

​​​​​​​Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂