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Labraille
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Message 1 of 2
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I can scann on line but can't print, my computer open a print error page everytime

HP Recommended
Accer
Microsoft Windows 8.1 (64-bit)

I have uninstalled 3 times the drivers but I can't fix it : my computer get connecter with my HP 2450 printer and launch the printing but then it does an error.

 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Labraille

Welcome to the HP Support Community. I'd be happy to assist you.

  • What model printer are you using?
  • How is the printer connected to the PC?
  • What is the error you get while trying to print?
  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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