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dmb43
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I can't connect my HP Photosmart 7525 to my wifi

HP Recommended
Photosmart 7525
Microsoft Windows 10 (64-bit)

I recently changed internet providers and I can't connect my printer to my new WiFi

 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @dmb43

Welcome to the HP Support Community. I'd be happy to assist you.

 

On the printer screen, go to Setup > Network > Restore network settings

Go back to Network > Wireless > Wireless setup wizard > Select your new network and enter the password.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

For more info, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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