I can't download the Hp smart app on my android phone (Honor 10 lite)

[K1ng4]

I can't install the app, shop play says that it's not available for my device, what should i do? i have android 9, emui, and i don't have anything to update in the system. It's really important to me for download

[Sneha_01]

Hi @K1ng4 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to download the HP Smart app on your Honor 10 Lite, here are some alternative solutions you can try:

Check Compatibility:

• Confirm that the HP Smart app is compatible with your Android version and device. Sometimes, certain features may not be available for specific devices.

Clear Google Play Store Cache:

• Go to Settings > Apps > Google Play Store.
• Tap on Storage and then select Clear Cache. This can help resolve issues with downloading apps.

Use an Alternative App:

• Consider using the HP Print Service Plugin, which might be available for your device. This can also help you manage printing tasks without needing the HP Smart app.

Install APK File:

• If the app isn’t available in the Play Store, you can download the APK file from a trusted source like APKMirror. Ensure you enable installation from unknown sources in your device settings:
  • Go to Settings > Security and enable Install from unknown sources.
• Download the APK and follow the prompts to install it.

Use a Web Interface:

• You can manage your printer using a web browser by accessing the printer’s IP address. This may allow you to perform some functions without needing the app.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support