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I can't find an apostrophe when typing in new wifi name

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HP Envy 5540 printer
macOS 10.14 Mojave

I just changed the wifi setup in my house and am trying to reconnect the printer with the new wifi name.  I cannot find an apostrophe so I can type in the new name via the touchscreen.  Any ideas where it is?

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Hi @Jeannie1723


Welcome to the HP Support Community. I'd be happy to assist you with the  "Wi-Fi setup" issue. 


Let's try and use WPS to connect the printer to your wireless network.


  1. Locate the WPS button on your router, but do not press it yet                                                                                                                    

  2. Turn on the printer. If the printer is in sleep mode, 

  3. On the printer control panel, press and hold the Wireless button for at least 3 seconds or until the wireless light starts to flash.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.


    The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.


Refer to video in the document : No Connection after Router or Wi-Fi Settings Chang

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

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