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Locked

‎08-23-2023 04:12 PM - last edited on ‎08-24-2023 07:22 AM by Retired

HP Recommended
Product: HP ENVY 6420e All-in-One Printer

I can't log in to my HP Smart app with my HP account that I know. I enter everything correctly and the "email" and "password" steps keep repeating. If I enter it wrong, a message pops up stating that I entered the account or password incorrectly. This is why I get the error code "EBS00P0007" when I try to complete the installation of the HP Envy 6420 printer.

 

I only have a Doogee S61PRO smartphone (OS ANDROID 12) and HP Smart app (version 16.0.0.4184, automatic upgrades via Google Play Store).

 

Translated via DeepL app.

Category:
1 REPLY 1

‎08-26-2023 09:53 AM

HP Recommended

Hi @H0nza-0strava 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues with HP Printer.

 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps under this link to uninstall.

 

Furthermore, you can reinstall using HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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