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‎09-12-2019 12:11 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)
I cannot connect to web services, I try from the printer and it says it cannot connect to server. I have followed several hours of HP online support, and cannot get anywhere - still same problem. What can I do?
2 people had the same question
3 REPLIES 3

‎09-16-2019 02:51 AM

HP Recommended

Hi @101aristocats

 

Welcome to the HP Support Community. 

 

Let's try assigning a Google DNS - 

 

1. Get your printer's IP Address (Can find this under Network Config under Settings)
2. Type the IP into your web browser
3. On the left-hand side click on iPV4 under WIRED or WIRELESS (however you are connected)
4. Click Manual DNS
5. Under preferred type 8.8.8.8
6. Under alternate type 8.8.4.4
7. Unplug Modem from the wall. Wait 30 seconds. Plug back in.
8. Turn off your printer by pushing the power button. Wait 30 seconds. Power on.

 

You may also refer to this document -  HP Printers - Cannot Connect to Web Services

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎09-16-2019 05:57 AM - edited ‎09-16-2019 05:58 AM

HP Recommended

Asmita - This SAME problem has been driving me CRAZY for about two weeks.  My 3 year old HP printer suddenly no longer would print via HP Web services.  The printer SHOWED connected and logging into hpsmartconnected, I saw that my printer remained connected. Yet a doc remotely sent returned an error message "Thank you for using HP's ePrint service.  Your ePrint job was received, but had to be cancelled due to a printer error or processing issue."

 

Router reboots, printer resets/reboots - nothing worked until I happened upon this DNS solution ... THAT DID FIX the problem.

 

MANY thank you's!

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‎09-16-2019 06:07 AM

HP Recommended

@audioman01

 

That's awesome. If you need further assistance feel free to reach out to us. 

 

Have a great day! 

Asmita
I am an HP Employee

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