I cannot print from my iPhone

[Judy2024H]

I used to print directly from my iPhone to my HP Printer, but it has stopped working.

[Irfan_06]

Hi @Judy2024H,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that does not print from your iPhone.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Judy2024H]

Thanks for your reply.  I tried all the suggestions and I still cannot print from the iPhone.  A few more details to see if this helps diagnose the problem - 

Printer - HP OfficeJet Pro 8710

I used HP Smart, tried to open EWS, but it says EWS is not available.

I used my Windows 11 laptop to download drivers and it says all drivers and firmware are up to date.

When I try to print an email from my iPhone, I forward the email to the printer.  I identify the printer shown in the Options menu, The wheel spins but returns a message of "No Printer Selected."  I forward from this screen and select "Print with HP Smart".  It shows the selected printer with the correct IP address but does not print.

[Irfan_06]

Hi @Judy2024H,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Refer to the steps on this link to restore factory defaults and then connect the printer to all your devices again.

Let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support