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HP ENVY 5530 e-All-in-One Printer

I downloaded the Smart printer and scanner app from the app store, and I can't get my iPhone to locate the printer. They are both using the same network but will not collect by way of Bluetooth.

 

1 REPLY 1
HP Recommended

@19mb55 

 

Welcome to the HP Community Forum.

 

If all else has been done,

Consider

Restart Everything, including the router that controls your network.

 

Details and "how-to"

 

Bluetooth and Location service is used on your device for the initial setup using HP Smart.

 

Mobile Printing – Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Section Why can't I connect my wireless printer or print over the network? (Offline)

 

 

Why is the printer offline or not showing up in HP Smart?

For example:  Check network and Web Services requirements if the printer connection is lost when using Print Anywhere.

Note:

Printer discovery and status updates can take up to 45 seconds. If you are on a cellular or different wireless network, wait several seconds and try again. Swipe down on the HP Smart home screen to force a refresh.

  • Make sure the computer or mobile device is connected to a local or cellular network with internet access.
  • Connect the printer to a wireless network with internet access and make sure Web Services is enabled.
  • You signed into the HP Smart app with the same credentials used to claim the printer on the HP Smart website.
  • Android: Enable location permissions for the HP Smart app, and make sure the printer was added to the HP Smart app while using the same wireless network as your mobile device.

 

 

HP printer setup (Apple AirPrint for iPhone, iPad)

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 5530 e-All-in-One Printer series 

 

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People who own, use, and support HP devices.

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Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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