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04-06-2022 11:00 AM
Welcome to the HP Support Community
I'd like to help!
I understand the print job is stuck in a queue.
Troubleshoot print jobs stuck in the queue with your Windows computer.
Use HP Print and Scan Doctor (Windows)
Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
Make sure paper is loaded in the main tray, and then turn on the printer.
Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
On the welcome screen, click Start to select your printer and run the diagnostic.
If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.
Reset the Windows printing environment
Stop the print spooler, delete print job files, and then restart the computer and the printer.
Turn off the printer, and then unplug the power cord.
In Windows, search for and open Services.
In the Services window, right-click Print Spooler, and then click Stop.
After the Print Spooler stops, close the Services window.
In Windows, open File Explorer.
Browse to C: > Windows > System 32 > spool > PRINTERS.
Delete all files in the PRINTERS folder.
Shut down your computer.
Reconnect the power cord to the printer, and then turn it on.
Turn on the computer.
Reinstall the HP print driver (Windows)
Uninstall then reinstall the print driver on a Windows computer.
Disconnect any USB cables from the printer.
In Windows, search for and open Add or remove programs.
Look for your HP printer name in the list of programs.
If you find your printer, click the printer name, and then click Uninstall.
If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.
If a User Account Control message displays, click Yes.
Follow the instructions to complete the software removal, and then restart the computer.
Go to 123.hp.com to download and install the latest print driver.
Also, refer -- Print jobs stuck in print queue
Hope this helps! Keep me posted.
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